Overview
123InstantInk Guide ("we," "us," or "our") is an independent third-party paid consultancy that helps individuals in the United States and Canada troubleshoot HP Instant Ink issues. This Privacy Policy applies to our website at 123instantink-guide.com and any consultancy services we provide.
Information we collect
Information you provide directly
When you fill out a contact form, email us, or engage our services, we may collect:
- Your name.
- Your email address.
- Your country of residence (US or Canada).
- Optional details such as your printer model or the nature of your issue.
- Any additional information you choose to include in your message.
- Payment-related details necessary to process a transaction (handled through our third-party payment processor — see below).
Information collected automatically
When you visit our website, we may automatically collect limited technical information such as:
- Your IP address and general geographic location (city or region level).
- Browser type, operating system, and device type.
- The pages you visit and the time spent on each.
- Referring URL (which site sent you to ours).
How we use information
We use the information we collect for the following purposes:
- To reply to your inquiry and provide the consultancy service you requested.
- To communicate with you about the status of an engagement.
- To process payments for services you have approved.
- To improve our website content and user experience.
- To detect, prevent, and address technical issues, fraud, or abuse.
- To comply with our legal obligations.
We do not use your information for automated decision-making that has a significant effect on you.
Legal basis for processing
Depending on the context and the law that applies to you, our legal basis for processing your personal information includes:
- Performance of a contract: when we process information to respond to your request or provide the service you engaged us for.
- Consent: when you voluntarily submit information through a form or subscribe to communications.
- Legitimate interest: for basic site analytics, security, and improving our service — provided this does not override your rights.
- Legal obligation: when we need to retain records for tax, accounting, or regulatory purposes.
How we share information
We do not sell, rent, or trade your personal information. We share information only in the following limited circumstances:
- Service providers: trusted vendors who help us operate the website and deliver our service (for example, hosting providers, payment processors, email service providers). These providers may only use the data as needed to perform their function.
- Legal compliance: when required by law, court order, or valid legal request.
- Protection of rights: to protect our rights, property, or safety, or that of our users or others.
- Business transfer: in the unlikely event of a merger, acquisition, or sale of assets, in which case affected users will be notified.
We do not share your information with HP Inc. or any other third party for their marketing purposes.
Third-party services
Our website and service may use trusted third-party tools for functions such as:
- Website hosting.
- Contact form processing.
- Payment processing.
- Website analytics (aggregated, non-identifying).
- Email delivery and communication.
Each of these providers has its own privacy practices. We choose providers with reasonable security and privacy standards, but their handling of data is governed by their own policies.
Cookies and tracking
Our website may use cookies and similar technologies (such as pixels or local storage) to remember your preferences, understand how the site is used, and improve your experience. Cookies we use may include:
- Essential cookies: needed for basic site functionality.
- Analytics cookies: to understand how visitors use the site in aggregate.
- Preference cookies: to remember settings such as language or region.
You can control cookies through your browser settings — most browsers let you block or delete cookies. Blocking cookies may affect how parts of the site function. Where required by applicable law, we will ask for your consent before setting non-essential cookies.
Data retention
We keep personal information only as long as needed for the purpose it was collected, and to comply with legal, tax, or accounting requirements. In practice:
- Contact form data: typically retained for 12 to 24 months.
- Records of a paid engagement: typically retained for as long as required by applicable tax and accounting laws.
- Analytics data: aggregated, typically retained per the analytics provider's policy.
You may request earlier deletion by contacting us (see "Your rights" below).
Data security
We use reasonable technical and organizational measures to protect the information we collect, including HTTPS encryption on our website, restricted internal access, and vendors that meet reasonable security standards. However, no system is fully secure — while we take security seriously, we cannot guarantee absolute protection against every possible threat.
If we become aware of a data breach involving your personal information, we will notify you as required by applicable law.
Your rights
Depending on the law that applies to you, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your personal information.
- Restrict or object to certain types of processing.
- Request a copy of your data in a portable format.
- Withdraw consent at any time (where processing is based on consent).
- Lodge a complaint with your local data protection authority.
To exercise any of these rights, email support@123instantink-guide.com. We will respond within the timeframe required by applicable law, generally within 30 days.
California residents (CCPA / CPRA)
If you are a California resident, in addition to the rights above, you have the right to:
- Know what categories of personal information we collect and disclose.
- Request that we do not sell or share your personal information — we do not sell or share personal information for cross-context behavioral advertising.
- Request deletion of your personal information, subject to certain legal exceptions.
- Not be discriminated against for exercising your privacy rights.
To submit a request, email us at the address above. We may need to verify your identity before processing certain requests.
Canadian residents (PIPEDA)
If you are located in Canada, we handle your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and any applicable provincial privacy laws. You have the right to access, correct, and challenge the accuracy of your personal information, and to make a complaint to the Office of the Privacy Commissioner of Canada.
Children's privacy
Our website and services are not directed to children under 13 (or under 16 where required by local law). We do not knowingly collect personal information from children in these age groups. If you believe a child has provided us with personal information, please contact us and we will delete it.
International transfers
The service providers we use may process personal information in countries outside the US or Canada. When personal data is transferred internationally, we take reasonable steps to ensure it receives an adequate level of protection, either through the provider's own compliance programs or through appropriate contractual safeguards.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make changes, the "Effective" date at the top of this page will be updated. For significant changes, we will make reasonable efforts to notify you (for example, via a notice on the website).
Contact us
For any question or request related to your personal information or this policy, please contact:
- Email: support@123instantink-guide.com
- Website: 123instantink-guide.com/contact-us