The HP Instant Ink Error 79 is not only frustrating but can also be quite problematic, especially if you use an HP printer in your day-to-day work. This error commonly occurs due to some sort of communication problem between your printer and the HP Instant Ink service. This may be caused by firmware errors or issues in connectivity and subscription. We will be following a few methods that should fix the HP Instant Ink error 79, hopefully. After applying these steps, your printer is up and running, just like before.
Also Read: How to Set Up the HP LaserJet P1006 Driver
Understanding HP Instant Ink Error 79?
The HP Instant Ink Error 79 is a well-known error that happens when your HP printer cannot properly communicate with the HP Instant Ink subscription service. This article will help to fix the error, which can appear on your printer’s control panel or in the HP Smart app, and prevent you from printing. There can be many reasons for this, such as outdated firmware, network connectivity issues, or issues with your Instant Ink account. Root cause analysis and fix is the first step of this error.
Why Does HP Instant Ink Error 79 Happen?
Before we move to the solutions, here are some of the most common causes for HP Instant Ink Error 79:
- Firmware Errors: The communication with the HP Instant Ink service can be interrupted by an obsolete or damaged printer firmware.
- Network Issue: A poor internet connection or an unstable network is one of the factors stopping the printer from making contact with HP servers.
- Account Issues: Your HP Instant Ink account status, such as payment problems, an inactive account, or an invalid payment mechanism, can cause this error.
- Printer Malfunction: A temporary malfunction in the printer might be another possibility for this error.
Well, now that all the precautions are out, you already know what not to do or what could prove damaging for your HP printer, so let’s head straight over to those solutions that would help you fix the HP Instant Ink Error 79.
Step-by-Step Process to Resolve HP Instant Ink Error 79
1. Restart Your Printer and Router
Performing a simple power reset may usually help eliminate the intermittent problems that lead to HP Instant Ink Error 79. Follow these steps:
- Turn off your HP printer and disconnect the power source.
- Reboot your router to refresh the network connection.
- Now wait 1 to 2 minutes and plug in both devices.
- Restart, then determine whether the error is still present.
It resets the connection and clears small problems with software, which is why it’s such a useful first step.
2. Check Your Internet Connection
Because HP Instant Ink requires a stable network connection, if the network is weak or unsupported, then you may face error 79. Here’s how to make your connection more stable:
- Make sure your printer is connected to a stable Wi-Fi network.
- Bring your printer closer to your router to provide a better signal strength.
- Review the security settings in your router to make sure that no firewall or other restriction is preventing the printer from accessing HP servers.
- To test the connection, print a network configuration page from the printer control panel.
You will need an internet connection and a credit or debit card to use the HP Instant Ink service.
3. Update Your Printer’s Firmware
HP Instant Ink Error 79 commonly occurs due to outdated firmware. Adding or updating your printer’s software can prevent compatibility problems. Here’s how:
- Go to the HP Support website and type in your printer model number.
- Download the most recent firmware update for your printer.
- Install the update from a USB drive or directly via the printer control panel with on-screen prompts.
- After installation is complete, restart your printer.
Having the latest software ensures your printer “talks” well with HP’s Instant Ink servers.
4. Check Your HP Instant Ink Subscription
Error 79 could be due to problems with your HP Instant Ink account, perhaps because your subscription has expired, or you are having payment issues. To check your account:
- Log in to your HP Instant Ink account at hpinstantink.
- Make sure your subscription is current and your payment information is updated.
- Make sure you are listed with the correct account number for which your printer is registered.
- If it won’t work, change your payment details or ask HP for help.
An active subscription is key to preventing error 79 HP Instant Ink.
5. Reset Printer to Original Factory Settings
If none of the above helps, and your printer is still printing blank pages, you need to try turning it back to factory settings. Keep in mind, this will erase everything you have done, personal settings will be gone, so please take care when doing this:
- Go to your printer’s control panel and find the Settings or Setup menu.
- Choose Restore Factory Defaults or something similar to that.
- Continue with the instructions to reset your printer.
- Reconnect your printer to the Wi-Fi and re-register with HP Instant Ink.
A factory reset may remove the software glitch causing an error.
6. Please contact HP Support for further Help
If none of the above fixes work, then it’s time to enlist the assistance of HP’s tech support. They can offer advanced troubleshooting or escalate the issue if there’s something wrong with your printer or Instant Ink account.
Tips to Avoid HP Instant Ink Error 79 in the Future
Steps to avoid facing the HP Instant Ink Error 79 in the future:
- Regular firmware updates: Keep your printer up to date in order to be compatible with HP Instant Ink.
- Strong Network Connection: If your Wi-Fi is spotty around your house or inconsistently working, you need to consider ways of improving the signal or moving the printer so it has a steady connection with a strong signal.
- Manage Your Subscription: Check your HP Instant Ink account to monitor your billing information or review the status of your subscription.
- Preventative Maintenance: Clean your printer and perform maintenance at regular intervals to avoid hardware-related errors.
Conclusion
The HP Instant Ink Error 79 shouldn’t be a difficult task. By troubleshooting and rebooting your devices, ensuring that you have Internet access, updating firmware, and checking your subscription or resetting the printer if applicable, according to these instructions, you will be able to get back up and connected to print again with ease! If the issue continues, don’t be afraid to get professional help. For additional help, please call HP Customer Service at the number above. With these fixes, you should have no trouble overcoming the HP Instant Ink Error 79 and maintaining your printer’s performance.