HP OfficeJet Pro 9125e stuck Loading Screen Issue: We understand that printing is a must, especially for people in professional settings. Consequently, it can be frustrating to come across errors in a tool meant to ease the work. Thus, this comprehends the common problems, causes, and effective solutions regarding the HP OfficeJet Pro 9125e printer.
We can all agree that printers are resilient printers, but they can go haywire too. An issue that is prevalent is the ‘loading screen issue’ which keeps the user buffering on the home screen without the capability of executing any action. With that in mind, let’s take a look at the causes as to why that happens.
Read: How to Fix HP Instant Ink problem Printing will be blocked soon
Common Causes of the HP OfficeJet Pro 9125e stuck Loading Screen Issue:
Unknowing of the problem at hand? Here are a few reasons why the HP OfficeJet Pro 9125e stuck on the loading screen.
The first and foremost reason could be:
- -Firmware Problems: Outdated software tends to create bugs, and bugs freeze the printer.
- -Power Problems: Power fluctuations and abnormalities lead to bad results.
- -Connection Problems: Lack of USB or network connections causes disturbance in the operations.
- -Hardware Issues: There are internal issues within a piece of equipment – so there is no reason for you to be surprised.
How to Fix HP OfficeJet Pro 9125e Stuck on Loading Screen:
1. Power Cycle:
• Sign out of the printer – heavy-duty button pressed where the decision started from.
• Now, let’s unplug cords – detach power cords from the electrical output and switches.
• Sit back and relax for 3 minutes – this should ensure that the device resets entirely.
• Lastly – plug everything back together switch on the printer and insert the power cord again.
Tip: Power-related issues may stem from the use of surge protectors or power strips which can be avoided.
2- Check the Power Supply and Cable:
- Inspect to find any visible damage to the power cable.
- Ensuring the printer’s power cord is connected to the printer as well as the power socket on the wall.
- Check if the printer power cable ends up in a different power socket.
3- Disconnect External Devices:
- Any devices that are USB-able to be items of the printer are to be disconnected while the Ethernet cable should be unplugged.
- Reboot the printer to check whether it can pass the loading home screen.
4- Perform a Hard Reset (Factory Reset):
Note: This will erase all printer settings.
- Turn Off the Printer: Press the power button.
- Access the Reset Menu:
- Press and hold the Back Arrow (←) and Cancel (X) buttons simultaneously.
- Keep holding until the reset menu appears.
- Select Reset Options: Use the touchscreen to choose Restore Factory Settings or Reset All Settings.
5- Update the Printer Firmware:
- Visit the official HP Support website.
- Using the formerly mentioned HP OfficeJet Pro 9125e, please issue your support ticket.
- Make sure everything is in place and your computer’s controlled installation process is followed.
- So here’s everything about the latest firmware released for your printer.
Contact HP Support:
Remember to prepare the printer model and serial number before making the call so that the customer will be able to assist you professionally should assistance from the above tips not resolve issues raised.
Conclusion:
A common problem when working with the HP OfficeJet Pro 9125e is getting stuck on the loading screen. However, by applying the suggested actions, it should not be too much of a problem. If not, communicating with HP support is your best option. Future incidents of a similar nature can be avoided through normal maintenance, system updates, and proper care.